Fantastic service, top notch communication & experienced technicians!
Bill and Amanda and their team are top notch for quality of product, professional and courteous service, prompt replies, and excellence in customer care! I recommend them to anyone! Another great thing about Haldimand County and Dunnville! Home town proud!
Extremely efficient and amazing customer service. Our A/C was dying in the middle of a heat wave and because I run an at-home business they were able to squeeze me in for a new installation, they couldn’t have been more understanding of my situation
Our air conditioner stopped working on the weekend and we called Grand River Heating and Cooling to check it out. Matt and Dylan came out and fortunately, only a relatively inexpensive part was needed for a repair. As the heating and cooling units are 14 years old, it was recommended to repair at this time as opposed to replacing, since all other parts are in good order. When the time comes to replace, we will certainly call Grand River Heating and Cooling. They run an excellent business and are friendly, knowledgeable and reliable. Thanks so much for your prompt and caring service!
We would like to thank you for your prompt service (as always) in getting our air up and running quickly. It is reassuring to know there is great people to rely on like yourselves!
Thank you, Bill and Amanda of Grand River Heating and Cooling, your professionalism, courtesy and customer service is wonderful and greatly appreciated. We will highly recommend you to our friends and family and will differently call you for our future heating and cooling problems.
We want you to know that we are so pleased with our furnace and air conditioning that you installed. The programmable thermostat has been an excellent addition to our home as well.
You guys are the best! We love that we now have duct work, a furnace and AC! You were all helpful, patient and accommodating. You kept us well informed and did the job perfectly! Thank you for everything.
Hello Amanda, Bill and Team! I cannot fully express how thrilled I am with your service! From the moment Amanda picked up the phone till Bill came through the door, I knew I was in good hands! As a first time customer I was expecting voice mail, recordings, and a lengthy wait till I was contacted and almost fell over when a live person answered the phone. I was treated as a priority and felt like I had been a life long customer! Amazing service all around! You are now my go to people!!!!
Grand River Heating has been our go to heating contact since we moved to Lowbanks, Ontario in 2013. They have come out in an emergency situation very quickly. They have serviced our equipment. They have always been professional and honest. Having a company that we can trust to do the work, and charge a fair fee is very important to us. Thank you Grand River Heating and Cooling. HONEST and PROFESSIONAL.
I finally got to meet Amanda in person and she is just as lovely and professional in real life as she is on the phone. After putting in our furnace last year GRHC is the only company I would consider for our new A/C unit. The personalized service and care is what sets this company head and shoulders above the rest!
I would highly recommend Grand River Heating to anyone needing any type of work done. They installed a corner heating unit 12 ft. high in my workshop. They were fast, efficient, friendly and totally professional.
I would highly recommend Grand River Heating and Cooling to anyone needing work done. They were fast, efficient, and their customer service goes above and beyond! Fantastic company….fantastic people!
Excellent people to deal with. I trusted them right from the beginning. They did not over sell me on an air conditioner or sell me the cheapest one just to get a sale. They took the time to explain what I needed and why I needed it. After they explained it it all made sense.
It was an extremely inconvenient time for me to be dealing with such a major home repair, but literally 1 phone call changed all that. From start to finish the team at Grand River Heating & Cooling handled the entire transaction with a degree of professionalism that I strive to replicate in my own business. They handled the complete package from diagnosis of the fault, financing, installation of the equipment and the submission of paperwork for the appropriate rebates, a fantastic experience in the hands of trustworthy professionals. Thanks again to everyone at Grand River Heating and Cooling for a job very well done!
Our house was built in 2010. The furnace was installed by the builder’s contractor, and proved to be very unreliable. Since installation the furnace had shutdown several times over the last 5 years. The first two service contractors in the end were unable to diagnose the problems. Fortunately, we discovered Grand River Heating and Cooling. They worked closely with the manufacturer, penetrating warranty issues, and in the end were able to arrange for a whole new furnace under warranty! We paid for installation, which went through without a flaw. Here are their strengths from our perspective: extremely responsive, very competent, they stick with you, service people are friendly, the office manager is fantastic, and they do what they say they are going to do.
Our air conditioner needed to be replaced. I called 3 contractors and Grand River Heating and Cooling was the only one that even returned my call. Their response was very quick (within 1 hour) and by that evening I had contracted to purchase a new air conditioner. Within a matter of a week, a new air conditioner was installed by most pleasant and efficient workers. Everything about this experience was very pleasing and I would highly recommend this company.